All support
Kinetic Cradle support
Troubleshooting tips for the most common issues — plus a direct line to us if you're still stuck.
Troubleshooting
Frequently asked questions
Make sure the app has focus and isn't paused. Try restarting the app. If you're using a screen protector or case that interferes with touch, that can also reduce sensitivity. If the issue persists, let us know your device model.
Still stuck?
Contact us
Tell us what's happening and we'll dig in. Including your device model and OS version helps us reproduce the issue.